Return Policy

 

All sales are final and all items are sold “as is.” With this in mind, please reach out to us with any concerns or questions about a piece PRIOR to purchase. ALL purchased items must be picked up within five business days of sale.

  • We work hard to identify and ensure the condition of all items. Our items are previously-owned and quite old, therefore, we are unable to provide guarantees on items purchased.

  • If you have any questions or concerns about an item, please contact us PRIOR to purchasing. We love our merchandise and we love our customers. We’re here to provide you with as much information as you need to be confident in your purchase.

Purchasing Policy

If you are interested in selling to us, the first step is to send us an email with photos of your items. We will reply and let you know the items we are interested in. The next step in the process is to drop-off your items to our store. Drop-Off Hours are: Tuesday-Saturday, 11am-3pm. Read on for details.

We operate with a Drop-Off Only purchasing policy. Here’s how it works: 

  • Items you wish to sell may be dropped off at the store from Tuesday through Saturday from 11 a.m. to 3 p.m.

  • Please email or text photos of your items Before you drop-off to SecretTreasuresAntiques@gmail.com or 847.866.6889. This helps us save you time by ensure your items are appropriate for our store. We strongly recommend that you email photos to us before bringing items in. If that is not possible, then drop-offs are limited to two (2) average size boxes.

  • When you drop-off pre-approved items, whether a single item or several boxes, we will provide a receipt for your drop-off. We then process the items and inspect for condition.

  • We will contact you within five (5) business days with an offer on items we wish to purchase. Should you accept our offer, we pay you and purchase your items outright. Any items we cannot use will be re-wrapped for your return. Returned items are generally due to condition issues discovered during inspection.

  • We do not consign. We pay you, the seller, directly upon your acceptance of our offer. In general, our offer will be 50% of our retail selling price. Certain exceptions may apply. Lower percentage commission may be offered on items such as silver and linens that require additional cleaning or care, furniture or other items that need repair work done, items we may purchase as a bulk quantity.

  • By agreeing to our offer and accepting our payment you are turning over rightful ownership to Secret Treasures Antiques.

  • If you have questions about any items you wish to sell or other questions about our purchasing policy, please call/text us during normal business hours at 847-866-6889, or email anytime at secrettreasuresantiques@gmail.com.